ABSTRACT. The
use of ‘I’ and ‘we’ was analysed in a single case study of a
conversation between a child welfare professional and a client. Such
conversations are ambiguous situations because although child care
workers assume a caring attitude, at the same time they have to operate
within a coercive frame. This study shows that child-care workers play
a sophisticated game, alternately adopting dialogical positions that
are either contiguous or different from that of the client. The
argument proposed is that both in external and in internal dialogues,
common ground must be reached before change resulting from conflicting
I-positions can occur. For that reason, beside I-positions,
we-positions play a crucial role in achieving the desired changes that
in child welfare interventions. Both professional and client use these
presentations to strengthen their communicative position. The same
presentations may come about in the interactions between community
psychologist and communities, when communities may change their
positions in response to professional interventions, making explicit
the tension between commonalities and differences. The challenge for
agents of change is to look for common ground with clients in order to
restore disturbed relations between groups or individuals and society.
|
|